MCP-native AI assistant
37 tools that let Claude work directly in your CRM.
Most CRMs treat AI as a sidebar chatbot. Harmonia ships a real Model Context Protocol server, the same protocol Claude Desktop, Cursor, and dozens of other clients already speak.
You point Claude at your Harmonia workspace. The AI can list opportunities, draft an email, move a deal stage, log a call, summarize a pipeline, or send an SMS, bounded by the OAuth scopes you grant.
There is no prompt engineering and no fragile webhook glue. You ask, Claude acts, and you review the result.
- —37 tools spanning contacts, opps, comms, calendars, reporting
- —Scoped OAuth, read, write, comms, admin
- —Per-tenant outbound kill switch on comm tools
- —Audit log of every AI action
Unified inbox
Every channel for a contact in a single thread.
Every conversation a customer has had with your business, across every channel, is one thread. Email replies, SMS, WhatsApp, web chat, Facebook and Instagram DMs all converge on the same contact record.
Assignments, canned responses, AI-suggested replies, and realtime presence are built in. No more swivel-chairing between Gmail and your texting tool.
- —Realtime via Supabase, typing indicators, read receipts
- —AI suggested replies inline
- —Threading respects the original send channel
- —Macros, snippets, and routing rules
Pipelines & opportunities
Multiple pipelines with real Kanban and weighted forecasting.
Different business units run different sales motions. Harmonia lets each pipeline define its own stages, probabilities, required fields, and stage-change automations.
Drag a card and the stage moves. Filter on owner, source, value, stage age. Click into a deal for the full timeline, calls, emails, SMS, notes, tasks, documents.
- —Kanban + list + forecast views
- —Stage-change triggers feed into Workflows
- —Weighted forecast by stage probability
- —Bulk actions on filtered sets
Calendar & scheduling
Round-robin, collective, class, and service-menu calendars.
Booking pages that don't feel like Calendly. Each calendar type has its own logic: round-robin for sales reps, collective for the whole team, class for fixed-time group events, service menu for picking a service before a time.
Embeddable, white-label-friendly, and wired into the same workflow engine, so a booking can trigger a follow-up SMS, a Slack ping, or a pipeline stage move.
- —Round-robin · collective · class · service menu
- —Google + Microsoft + iCloud sync
- —Per-rep availability rules
- —Workflow triggers on book / cancel / no-show
Email · SMS · Voice
Send from your domain, your numbers, your carrier sub-account.
Marketing email through your authenticated domain. Transactional email through Resend. SMS and MMS through Twilio or Telnyx. Voice with click-to-dial, recording, and screen-pop.
We don't middleman your sender reputation. Connect your providers; Harmonia drives them.
- —Twilio + Telnyx + Resend + Nodemailer SMTP
- —Per-sub-account number pools
- —Outbound kill switch on every tenant
- —Suppression list synced across channels
Visual workflows
A visual builder for triggers, actions, branches, waits, and webhooks.
When a form is submitted, a tag is added, a deal moves stage, or a webhook fires, Harmonia can run a workflow. Workflows are first-class objects with versioning, execution history, error inboxes, and a real testing surface.
Build with a node graph. Version control. Pause and resume. Inspect every execution step.
- —Triggers: form, tag, stage, date, webhook, AI
- —Actions: email, SMS, update contact, AI action, branch
- —Wait nodes with timezones
- —Execution log with replay
Campaigns & sequences
Multi-step nurture across email, SMS, and tasks.
Build a sequence that opens with an email, branches on whether the recipient clicked, drops in an SMS three days later, and creates a manual task if they engaged. Or sticks them in a different sequence if they didn't.
Sequences live alongside workflows, both feed the same execution engine.
- —Drip · broadcast · transactional modes
- —Click + open + reply branching
- —Calendar-aware send windows
- —Unsubscribe & STOP handled per regulation
Forms, surveys & funnels
Capture leads and convert them with landing pages and full sites.
Forms that map to your contact + custom-field schema and drop straight into your pipeline. Surveys with conditional logic. Multi-step funnels with thank-you pages. A full multi-page site builder for your marketing surface.
Use Harmonia's renderer or embed via script tag in WordPress, Webflow, or static HTML.
- —Form-to-pipeline mapping with default stage
- —Conditional logic + multi-step
- —Funnel + landing page + multi-page site builders
- —Per-form spam + bot protection
Reputation & reviews
Solicit, monitor, and respond to reviews across platforms.
Post-service automated requests via SMS or email. Threshold-gated: 4-5 star reviews flow public, lower scores route to a private feedback inbox.
Monitor Google, Yelp, and Facebook. Respond inline. Map reviews back to the booking that triggered them.
- —Google · Yelp · Facebook monitoring
- —Threshold gating with manual override
- —Templates per service type
- —Review-to-booking attribution
White-label & agency
Custom domain. Your logo. Resell Harmonia as your own.
Run Harmonia under your brand at your domain. Custom login screen. Custom support email. Sub-accounts under your agency, each with their own pipelines, calendars, comms, and billing.
We invented this for ourselves, we run Harmonia under app.harmoniacrm.com. You can run it wherever you want.
- —Custom domain + SSL
- —Tenant-scoped branding tokens
- —Multi-account agency view
- —Per-sub-account Stripe Connect
Reporting & analytics
Pipeline velocity, source attribution, agent leaderboards.
Built-in dashboards for pipeline velocity, conversion by stage, source attribution, agent productivity, channel mix, and conversation response times. SQL export and a public API behind every chart.
Custom dashboards via drag-and-drop. Or just take the data out via the API and pipe it into your warehouse.
- —Pipeline velocity + stage funnel
- —Source + UTM attribution
- —Agent leaderboards
- —CSV + SQL + API export
Public API, integrations, marketplace
Open by default. Integrate anything.
REST + Webhook API at /api/public. Native integrations with Twilio, Telnyx, Stripe, Resend, Slack, Zapier, Google, Microsoft, Ocrolus, Plaid. A marketplace for community apps.
And, again, an MCP server, so AI agents can drive the whole thing.
- —REST API · webhooks · MCP server
- —Native: Stripe, Twilio, Telnyx, Resend, Slack
- —Workflow-callable webhook nodes
- —Marketplace for tenant-installable apps