Terms of Service

Last updated: June 27, 2026

These Terms of Service ("Terms") are a binding agreement between you and Atlas Minds Co. ("Atlas Minds", "we", "us", or "our") and govern your access to and use of the Harmonia CRM platform, the websites at harmoniacrm.com and app.harmoniacrm.com, our APIs, and any related services (together, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that organization, and "you" refers to that organization. If you do not agree to these Terms, do not use the Service.

1. Definitions

• "Account": the credentialed access you use to sign in to the Service.
• "Organization" or "Workspace": the tenant under which your data, users, and settings live. The Service is multi-tenant; your Organization's data is logically isolated from every other Organization.
• "User": an individual you authorize to access the Service under your Organization.
• "Customer Data": all data, content, and information that you or your Users submit to, store in, or generate through the Service, including contacts, conversations, call records, documents, and pipeline data.
• "Subscription": a paid plan that grants access to the Service for a defined term.

2. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate account information and to keep it current.

You are responsible for safeguarding your credentials and for all activity that occurs under your Account and Organization, whether or not authorized by you. Notify us promptly at support@atlasmindsco.com if you suspect any unauthorized use. We are not liable for any loss arising from your failure to keep credentials secure.

You are responsible for the acts and omissions of your Users and for ensuring they comply with these Terms.

3. The Service

We provide a customer relationship management platform that may include contacts and companies, pipelines and opportunities, a unified inbox, calendars, email, SMS and voice communications, workflows and automations, reporting, and AI-assisted features. Features vary by plan and may change over time.

We may modify, add, or discontinue features at our discretion. We will use commercially reasonable efforts to notify you of material adverse changes to features you actively rely on.

4. Subscriptions, fees, and billing

Fees. Paid plans are billed in advance on the cadence shown at purchase (for example, monthly or annually). Unless stated otherwise, all fees are in U.S. dollars and are exclusive of taxes, which you are responsible for.

Payment processing. Payments are processed by our third-party payment processor (Stripe). By providing a payment method, you authorize us and our processor to charge all fees due to that method, including recurring charges.

Renewals. Subscriptions renew automatically for successive terms unless you cancel before the end of the then-current term. You may cancel at any time; cancellation takes effect at the end of the current billing term.

Non-payment. If a charge fails or fees are overdue, we may suspend or terminate your access after reasonable notice.

Refunds. Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods.

Price changes. We may change our fees. For recurring Subscriptions, we will give you at least 30 days' notice before a price change takes effect, and the change applies to your next renewal.

5. Your data and content

Ownership. As between you and Atlas Minds, you own all Customer Data. We claim no ownership of it.

License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, secure, maintain, and improve the Service, to prevent or address technical or security issues, and as otherwise instructed by you through your use of the Service.

Your responsibility for Customer Data. You are solely responsible for the accuracy, quality, legality, and your right to use all Customer Data, and for obtaining all consents required to collect it and to send communications through the Service (see Section 7). You represent that your Customer Data and its use do not violate these Terms or any applicable law or third-party right.

Our role. With respect to personal data contained in Customer Data, you are the controller and we act as your processor, handling that data on your behalf and on your instructions. Our handling of personal data is described in our Privacy Policy.

Export. While your Subscription is active, you can export your Customer Data through the Service. We provide CSV export across core objects.

6. Acceptable use

You agree not to, and not to permit any User or third party to:

• use the Service in violation of any applicable law or regulation;
• send unlawful, deceptive, harassing, or unsolicited communications, or otherwise misuse the email, SMS, or voice features;
• upload or transmit malware, or attempt to gain unauthorized access to the Service, other Organizations' data, or our systems;
• probe, scan, or test the vulnerability of the Service except under a written authorization from us;
• reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent this restriction is prohibited by law;
• resell, sublicense, or provide the Service to a third party except as expressly permitted by your plan;
• use the Service to build a competing product, or to scrape or harvest data in violation of these Terms;
• interfere with or disrupt the integrity or performance of the Service, or circumvent any usage limits, rate limits, or access controls.

We may investigate suspected violations and may remove offending content or suspend access where reasonably necessary to protect the Service or other customers.

7. Communications and compliance

The Service lets you send email, SMS/MMS, and voice communications. You are solely responsible for complying with all laws and carrier requirements that apply to those communications, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, applicable 10DLC and messaging registration requirements, and equivalent laws in other jurisdictions.

You represent and warrant that you have obtained all consents required to contact each recipient, that you will honor opt-out and unsubscribe requests promptly, and that you will not use the Service to send spam or unlawful content. We may suspend messaging features if we reasonably believe they are being used in violation of this Section or are creating carrier or deliverability risk.

8. Third-party services and integrations

The Service integrates with third-party services (for example, payment, email, messaging, telephony, AI, and transcription providers). Your use of a third-party service is governed by that provider's own terms and privacy policy, and we are not responsible for third-party services. Enabling an integration may require you to authorize data sharing with that provider.

9. AI features

The Service includes AI-assisted features that generate text, suggestions, and summaries. AI output can be inaccurate, incomplete, or otherwise unsuitable for your purposes. You are responsible for reviewing AI output before relying on or acting on it. We do not warrant that AI output is accurate, and AI output does not constitute legal, financial, medical, or other professional advice. You are responsible for any communication you send or decision you make based on AI output.

10. Intellectual property

The Service, including all software, design, text, graphics, and the Harmonia and Atlas Minds names and logos, is owned by Atlas Minds or its licensors and is protected by intellectual property laws. Except for the rights expressly granted to you in these Terms, we reserve all rights in the Service. These Terms do not grant you any right to use our trademarks without our prior written consent.

Feedback. If you give us feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

11. Confidentiality

Each party may have access to non-public information of the other ("Confidential Information"). The receiving party will use the disclosing party's Confidential Information only to perform under these Terms and will protect it with at least reasonable care. This Section does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed. Customer Data is your Confidential Information.

12. Warranties and disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure. No advice or information obtained from us creates any warranty not expressly stated in these Terms.

13. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.
• Each party's total aggregate liability arising out of or related to these Terms will not exceed the amount you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

These limitations do not apply to your payment obligations, to either party's indemnification obligations, or to liability that cannot be limited under applicable law.

14. Indemnification

You will defend, indemnify, and hold harmless Atlas Minds and its officers, employees, and agents from and against any third-party claims, damages, and expenses (including reasonable legal fees) arising out of or related to (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, including Section 7, or (c) communications you send through the Service.

15. Term, suspension, and termination

These Terms apply for as long as you use the Service. You may stop using the Service and cancel your Subscription at any time as described in Section 4.

We may suspend or terminate your access (a) if you materially breach these Terms and, where the breach is curable, fail to cure within a reasonable period after notice; (b) for non-payment; (c) if required by law; or (d) to protect the Service, other customers, or third parties from harm.

Effect of termination. On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period after termination (typically 30 days), after which we may delete it in the ordinary course, subject to legal retention requirements and routine backups. Sections that by their nature should survive termination will survive.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give reasonable notice (for example, by email or an in-app notice) before they take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

17. Governing law and disputes

These Terms are governed by the laws of the United States and the state in which Atlas Minds Co. is organized, without regard to conflict-of-laws principles. You and Atlas Minds agree to first attempt to resolve any dispute informally by contacting support@atlasmindsco.com. Any dispute that is not resolved informally will be subject to the exclusive jurisdiction of the courts located in that state, and you consent to personal jurisdiction there.

18. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior agreements on the subject.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Force majeure. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control.
• Notices. We may send notices to the email associated with your Account. You may send notices to us at support@atlasmindsco.com.

19. Contact

Questions about these Terms? Contact us at support@atlasmindsco.com.

Atlas Minds Co., builder of Harmonia CRM.